The Fine Print

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Disclaimer

The information on this website is for informational purposes only and should not be taken as medical advice. All information on this website is the opinion of the website owner and not that of a health care professional or medical doctor.

No information provided on this website is intended to replace proper medical advice given by a qualified professional. Always consult a qualified health care professional before making new health care decisions or embarking on a new health care plan.


Privacy Policy

This Privacy Policy governs the manner in which Batty’s Bath collects, uses, maintains and discloses information collected from users (each, a “User”) of the BattysBath.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by Batty’s Bath.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Batty’s Bath may collect and use Users personal information for the following purposes:

 

– To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site

We may use feedback you provide to improve our products and services.

– To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

 

Changes to this privacy policy

Batty’s Bath has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site for 30 days. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: contact@battysbath.com


Terms of Use

 

Returns or Exchanges

Due to the nature of our products, Batty’s Bath does not accept returns or exchanges under any circumstances.

Should your order arrive, and something is clearly wrong with the product(s), or the product(s) have been damaged in transit, Batty’s Bath, on a case-by-case basis, may offer to resend the product(s) or issue a refund.

In order to have your products resent or a refund issued, you will be required to provide photos of the damaged products.

 

 

Order Delivery Times

These guidelines indicate the estimated delivery time AFTER your order has been shipped (which is generally a week after your order has been placed – see “When will my order be shipped?” above for more info on processing time lines)

These guidelines are for “AIR MAIL WITH TRACKING” (expedient mail). If you picked “Air Mail with NO Tracking”, the delivery time will be longer than fastest estimate.

*Please also note that the postal service tends to have slower delivery times during the holidays.

 

Within Canada:

Usually takes 5 to 10 business days

 

To the US:

Can take 5 to 20 business days but usually arrives within two weeks.

 

International Orders:

Can take 4-12 weeks. During the spring and summer orders usually seem to arrive with in 6 weeks but take much longer in the fall and winter (the closer we get to Christmas, the longer the parcels take to arrive).

 

Order Payment

Paypal is preferred. You can use your credit card through the paypal website without signing up.

If you do have a Paypal account you can also make payments from you bank account by attaching a bank account to your paypal account.

Alternatively, you can contact me to pay for products with an email money transfer. For this method of payment, please email me the list of products you would like as well as your shipping address.

Please note that all prices listed here are in Canadian dollars.

If you’d like to shop in USD, please use our Etsy shop.

 

Cancellation Fees

Should you require an online order to be cancelled for any reason, a cancellation fee will apply.

For orders under $100 before applicable taxes, the cancellation fee will be $5

For orders over $100 before applicable taxes, the cancellation fee will be $10

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.