The Fine Print

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Disclaimer

The information on this website is for informational purposes only and should not be taken as medical advice. All information on this website is the opinion of the website owner and not that of a health care professional or medical doctor.

No information provided on this website is intended to replace proper medical advice given by a qualified professional. Always consult a qualified health care professional before making new health care decisions or embarking on a new health care plan.

All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.

Customer feedback is provided voluntarily, and as such it is based on individual perception & expectations from a particular product.

Our recommendations are based on our personal experience and widely accepted facts about a particular natural ingredient.

Batty’s Bath natural skin care products are not a medication. Any recommendations accepted by a purchaser are accepted entirely at the purchasers risk.

By purchasing Batty’s Bath products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions, or that may interfere with your personal situation and/or specific personal considerations and/or personal condition(s).

By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in suseptible individuals and that Batty’s Bath will not be held responsible for such occurrences.

Batty’s Bath products are not made in a nut-free environment and can not recommend the use of our products for anyone with nut allergies.

As with all allergies, carefully read the full ingredient lists on our website as well as on product labels before using Batty’s Bath products to determine their suitability for you and check with a professional before doing any patch tests or using any of our products to avoid potential reactions.

We encourage users to performing a patch test on the skin for possible reactions.

Discontinue the use of Batty’s Bath products if any irritation or adverse reactions occur.  Additionally, Batty’s Bath is not responsible for any harm caused to the body as a result of use of our products, and by purchasing Batty’s Bath products you accept full responsibility for the use of those products and any outcomes that occur from such use.

Batty’s Bath accepts no responsibility for incorrect use of information or products.

 

By ordering from our website you confirm you have read our disclaimer!

 


Privacy Policy

This Privacy Policy governs the manner in which Batty’s Bath collects, uses, maintains and discloses information collected from users (each, a “User”) of the BattysBath.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by Batty’s Bath.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Batty’s Bath may collect and use Users personal information for the following purposes:

 

– To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site

We may use feedback you provide to improve our products and services.

– To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

 

Changes to this privacy policy

Batty’s Bath has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site for 30 days. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: contact@battysbath.com


Terms of Use

 

Returns or Exchanges

Due to the nature of our products, Batty’s Bath does not accept returns or exchanges under any circumstances.

Should your order arrive, and something is clearly wrong with the product(s), or the product(s) have been damaged in transit, Batty’s Bath, on a case-by-case basis, may offer to resend the product(s) or issue a refund.

In order to have your products resent or a refund issued, you will be required to provide photos of the damaged products.

 
Shipping Times, Tracking, and Additional Shipping Information

After receiving payment, we ship items that are in stock within one week (see more below).

We ship orders twice a week (and cannot accommodate shipping any faster at this time).

  • We ship on Tuesdays & Fridays
    • Tuesday shipments include orders placed on the previous Thursday, Friday and Saturday.
    • Friday shipments include orders placed on the previous Sunday, Monday, Tuesday, and Wednesday
  • The exceptions to our typical shipping schedule are discussed below.

Order statuses and tracking numbers are updated when postage has been created for your order.

If there is ever a significant delay before your order can be shipped, we’ll email you.

Exceptions to our typical turnaround time include:

  • during local/national holidays (when the post office is closed)
  • during peak holiday times (for Batty’s Bath that’s October through to the end of January)
  • when we are experiencing a higher than usual volume of orders (like during special events and sales)
  • large custom orders and wholesale orders – these order types don’t follow our typical shipping schedule.

Batty’s Bath is not responsible for any additional delivery charges one may encounter when receiving their packages. These additional fees are the sole responsibility of the purchaser.

Should you choose not to add a tracking number to your order upon check out of your purchase, Batty’s Bath is not responsible for lost orders.

International orders are shipped air mail and do not automatically include a tracking number. Should you wish to have a tracking number added, you must request it during your checkout process in the ‘notes’ section. You will also incur an additional charge for the added tracking number, in which Batty’s Bath will contact you regarding before your order is processed. Please note the additional charge is generally double the international shipping fee that you are charged automatically during your checkout.

 

 

Free Shipping

Should your order qualify for free shipping, Batty’s Bath reserves the right to ship your order via the most economical option regardless of the option picked during checkout.

For any North American orders that qualify for free shipping with our “free shipping for North American orders over $200” promo, tracking will be included on the order.

 

 

Order Delivery Times

These guidelines indicate the estimated delivery time AFTER your order has been shipped (which is generally a week after your order has been placed – see “When will my order be shipped?” above for more info on processing time lines)

These guidelines are for “AIR MAIL WITH TRACKING” (expedient mail). If you picked “Air Mail with NO Tracking”, the delivery time will be longer than fastest estimate.

*Please also note that the postal service tends to have slower delivery times during the holidays.

 

Within Canada:

Usually takes 5 to 10 business days

 

To the US:

Can take 5 to 20 business days but usually arrives within two weeks.

 

International Orders:

Can take 4-12 weeks. During the spring and summer orders usually seem to arrive with in 6 weeks but take much longer in the fall and winter (the closer we get to Christmas, the longer the parcels take to arrive).

 

Order Payment

Paypal is preferred. You can use your credit card through the paypal website without signing up.

If you do have a Paypal account you can also make payments from you bank account by attaching a bank account to your paypal account.

Alternatively, you can contact me to pay for products with an email money transfer. For this method of payment, please email me the list of products you would like as well as your shipping address.

Please note that all prices listed here are in Canadian dollars.

If you’d like to shop in USD, please use our Etsy shop.

 

Changes to Orders

If you would like to change/modify your order after it has been placed there will be a $15 administration charge.  Please email your change request to contact at battysbath.com and we will send you a separate Paypal invoice for the administration charge to be paid before your change(s) will be processed.  Please allow at least 3 days to process your invoice and order change.  This may delay the shipment of your order accordingly.

 

Cancellation Fees

Should you require an online order to be canceled for any reason, a cancellation fee will apply.

For orders under $100 before applicable taxes, the cancellation fee will be $5

For orders over $100 before applicable taxes, the cancellation fee will be $10

 

Incorrect Addresses, Non-deliverable, or Refused Shipments

It is the customer’s responsibility to ensure their mailing/shipping address is correct. Batty’s Bath ships to the address given at checkout. Please ensure the address you pick while completing your Paypal payment is correct and matches the shipping address given during check out. Batty’s Bath is not responsible if a customer has made errors when providing their shipping address.

When packages are returned to Batty’s Bath marked ‘Returned’, ‘Unclaimed’, ‘Refused’, or ‘Invalid Address’, the customer will be contacted. The customer will then have 2 options:

  1. To have their order refunded, less a 20% restocking fee, all shipping charges, and the fee charged to us by Canada Post to pick up the returned parcel.
  2. To have their order re-shipped to an address to that can accept the order (with signature confirmation). If this option is picked, the customer will need to pay the fee charged to us by Canada Post to pick up their returned parcel, as well as the shipping fees to re-ship their order.

 

Coupon & Reward Points Policy

Our shop (www.shopbattybath.com) can only accept one discount / coupon code per order.  Discount / coupon codes we may offer include but are not limited to the following:

Please be sure to read all the details of each discount/coupon code before placing your order.  Due to the high volume of orders we can no longer apply discount codes after payment is received.  Order changes after payment is received are subject to a $15 administration fee.  If you have any questions regarding a promo, please do not hesitate to email us at contact@battysbath.com before placing your order.

 

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

 

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